1. About this Privacy Policy
Scriptlobby Australia Pty Ltd, ABN 56 685 473 965, trading as Scriptlobby Australia ("Scriptlobby Australia", "we", "us" or "our"), respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how we collect, hold, use and disclose personal information when you: • visit our website; • submit an enquiry or request a quote; • engage us to provide services; • subscribe to our communications; • communicate with our team; • apply to work with us; or • otherwise interact with our business. Where applicable, we handle personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles and other relevant Australian laws.
2. What Is Personal Information?
Personal information is information or an opinion about an identified individual, or an individual who can reasonably be identified. Depending on how you interact with us, the personal information we collect may include: • your name; • business or organisation name; • email address; • telephone number; • postal or business address; • job title; • information submitted through enquiry, quotation or contact forms; • project requirements, budgets, preferences and instructions; • correspondence, feedback and support requests; • billing and transaction information; • information required to provide website, branding, hosting, marketing, SEO, software or digital services; • login details or access credentials that you choose to provide for a project; • information contained in documents, files, images or content supplied to us; • IP address; • browser, device and operating-system information; • approximate location derived from your IP address; • website usage, referral and interaction information; and • marketing and communication preferences. We generally do not require sensitive information. Please do not provide sensitive information unless it is reasonably necessary for your project and you have the right to disclose it to us.
3. How We Collect Personal Information
We may collect personal information: • directly from you when you contact us; • through website forms, emails, telephone calls, online meetings or consultations; • through contracts, proposals, invoices and project-management systems; • when you subscribe to marketing communications; • when you interact with our website or advertisements; • from a person authorised to deal with us on your behalf; • from referral partners or business contacts; • from publicly available sources; and • from service providers used to operate our website and business. Where practical, you may interact with us without identifying yourself. However, we may be unable to provide a quotation, respond to an enquiry or deliver services without certain information.
4. How We Use Personal Information
We may collect, hold and use personal information to: • respond to enquiries and quotation requests; • assess project requirements; • prepare proposals, scopes of work and agreements; • provide website design, development, branding, hosting, maintenance, SEO, advertising and other digital services; • manage projects and communicate with clients; • process invoices and payments; • provide technical support and customer service; • manage accounts, subscriptions and service renewals; • improve our website, services and business operations; • monitor website performance, usage and security; • prevent fraud, misuse and unauthorised access; • maintain business and financial records; • manage contractors, suppliers and professional advisers; • send service-related notices; • send marketing communications where permitted; • respond to complaints and disputes; • comply with contractual, legal, taxation and regulatory obligations; and • protect our rights, property, clients, staff and systems. We may also use information for another purpose where you have consented or where the use is authorised or required by law.
5. Website Analytics, Cookies and Advertising Technologies
Our website may use cookies and similar technologies to: • enable website functionality; • remember preferences; • understand how visitors use the website; • measure traffic and performance; • detect security issues; • improve content and user experience; • measure advertising performance; and • show relevant advertisements. Depending on the tools enabled on our website, these technologies may be provided by services such as Google Analytics, Google Ads, Meta and other analytics, advertising or website-service providers. These providers may collect information including your IP address, browser type, device details, pages viewed, referral source, approximate location and interactions with our website. You can control or block cookies through your browser settings. Blocking certain cookies may affect the functionality of the website. Where we provide a cookie-consent tool, you may use it to manage non-essential cookie preferences.
6. Payment Information
Payments may be processed through banks, payment gateways or third-party payment providers. We generally do not store complete credit-card details. Payment providers may provide us with limited transaction information, such as the payer’s name, payment amount, payment status and transaction reference. Payment providers handle payment information under their own privacy policies and security practices.
7. Direct Marketing
We may use your contact details to send information about our services, offers, insights or business updates where: • you have consented; • you would reasonably expect us to do so; or • the communication is otherwise permitted by law. You may unsubscribe at any time by: • using the unsubscribe link in the communication; or • contacting us at info@scriptlobbyaustralia.com.au. We may still send essential project, account, invoice, security or service-related communications after you unsubscribe from marketing.
8. When We Disclose Personal Information
We may disclose personal information to: • our employees, contractors and authorised team members; • website developers, designers, marketers and technical specialists working on your project; • cloud-hosting, data-storage and backup providers; • website hosting and domain providers; • payment processors and financial institutions; • email, communication and project-management providers; • analytics and advertising providers; • accountants, insurers, lawyers and professional advisers; • suppliers and subcontractors required to deliver agreed services; • government agencies, regulators, courts or law-enforcement authorities where required or authorised by law; • a buyer, investor or adviser involved in a proposed sale, restructure or transfer of our business; and • other parties with your consent or at your direction. We do not sell personal information. We require service providers and contractors to handle information only for authorised business purposes and to take reasonable steps to protect it.
9. Client-Supplied Information
Clients may provide us with information about their customers, employees, suppliers or other individuals while we perform services. Clients are responsible for ensuring that: • they are authorised to provide that information to us; • the collection and disclosure comply with applicable law; • any required privacy notices have been provided; and • any required consents have been obtained. We will use client-supplied information only as reasonably necessary to provide the agreed services, comply with the client’s lawful instructions and meet legal obligations.
10. Overseas Disclosure and Processing
Some of our technology, hosting, analytics, communication, payment or software providers may store or process information outside Australia. These locations may include the United States and other countries in which our service providers or their infrastructure operate. Where applicable, we take reasonable steps to ensure overseas recipients handle personal information consistently with relevant Australian privacy requirements. However, overseas organisations may also be subject to the laws of their own countries. Further information about the location of a particular provider may be requested by contacting us.
11. Data Security
We take reasonable administrative, technical and organisational measures to protect personal information against: • loss; • misuse; • interference; • unauthorised access; • unauthorised modification; and • unauthorised disclosure. These measures may include access controls, secure hosting, passwords, encryption, backups, software updates and limiting access to people who require the information for legitimate business purposes. No internet transmission, website, email system or electronic-storage method is completely secure. We cannot guarantee absolute security. Clients are responsible for securely transmitting passwords and access credentials and for promptly changing credentials when access is no longer required.
12. Data Retention
We retain personal information only for as long as reasonably required to: • provide services; • maintain project and business records; • meet contractual obligations; • comply with tax, accounting and legal requirements; • resolve disputes; • enforce agreements; and • protect our legitimate business interests. When personal information is no longer reasonably required, we may securely delete, destroy or de-identify it, subject to legal and backup-retention requirements.
13. Accessing or Correcting Personal Information
You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date. Requests should be sent to info@scriptlobbyaustralia.com.au. We may need to verify your identity before completing a request. We will respond within a reasonable period. In certain circumstances, the law may permit us to refuse access. Where permitted, we will explain the reason for the refusal. We do not ordinarily charge for making a request. We may charge a reasonable administrative cost where permitted by law and where significant work is required to provide access.
14. Privacy Complaints
To make a privacy complaint, contact us using the details at the end of this policy and provide: • your name and contact details; • details of the privacy concern; • relevant dates or communications; and • the outcome you are seeking. We will acknowledge the complaint and investigate it within a reasonable period. We will aim to provide a response within 30 days, although complex matters may require additional time. Where the Privacy Act applies and you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.
15. Data Breaches
If we become aware of a data breach involving personal information, we will investigate the incident and take reasonable steps to contain and address it. Where required by law, we will notify affected individuals and the relevant regulator.
16. Third-Party Websites
Our website may contain links to websites, platforms or services operated by third parties. We are not responsible for the privacy, security or content practices of third-party services. You should review their privacy policies before providing personal information.
17. Children’s Privacy
Our website and services are primarily intended for businesses and people aged 18 years or older. We do not knowingly collect personal information directly from children without the involvement or authorisation of a parent, guardian or responsible organisation.
18. Changes to This Privacy Policy
We may update this Privacy Policy when our practices, services, technology or legal obligations change. The latest version will be published on our website with the updated date.